Pharmacy Technicians

Joyce Schutt
Pharmacy Technician

Mother of one.  Joined Lorraine’s Pharmacy in 1971.  She is the only technician to have worked for two generations of Briggs pharmacists; first Ron and Lorraine, and now Chris.  Joyce is one of the computer processing technicians at Lorraine’s and also handles all the special claims processing.  Her experience has helped to make her somewhat of the third-party payer expert at Lorraine’s Pharmacy. 

Outside of pharmacy, Joyce enjoys spending time with her son Mark, and especially enjoys her role as Grandmother to her grandchildren Ethan and Emily.  Joyce says her hobbies include reading and baking, but the rest of the staff know that her truly favorite thing to do is lie in the sun and savor a glass of her homemade wine while indulging in some dark chocolate.  Let’s face it, what can compete with chocolate?!?

Yvonne Cybulskie
Dispensary Manager

Mother of three.  Joined Lorraine’s Pharmacy in 2001.  She completed her primary training in compounding with PCCA in 2001 and soon after began working full time in the laboratory at Lorraine’s Pharmacy.  Yvonne enjoys the challenges and rewards of specialty compounding and is the backbone behind the high standards for quality compounded products at Lorraine’s Pharmacy.  As her experience has grown, so too has her role in the compounding process, with problem solving for difficult compounds being her specialty.  In 2002, Yvonne was also put in charge of demonstrating glucose monitors to diabetes patients where she enjoys keeping up on the ever-expanding diabetes monitor market.  In 2007, Yvonne was promoted to the position of Dispensary Manager and is responsible for overseeing day-to-day operations and the responsibilities of all other full-time and student technicians.  The efficiency of the dispensary has improved significantly since she accepted this role.

Outside of pharmacy, Yvonne is a dedicated wife and mother who enjoys spending time with her family; husband – Jim, and three children – Jimmy, Candice, and Tyler.  Yvonne’s hobbies include swimming, walking, dancing, and skiing.  Probably her least favorite “hobby” at work is trying to chase down a pharmacist to get a “check” on a compound.  Staring at the pharmacist through the window in the compounding room usually works, but she’s been known to stop just short of throwing things at the pharmacists to get their attention. 

Helen Recoskie
Pharmacy Technician

Mother of three.  Joined Lorraine’s Pharmacy in 1995.  Moved into the pharmacy full time in 2002.  Helen has specialized in the dispensary as one of two nursing home technicians where she processes and prepares blister-packed medications for the local nursing home, The Valley Manor.  As well, she prepares blister packaged medications for some of the residents of the Water Tower Lodge as well as other groups in the community with special medication needs.  Helen also processes and trouble-shoots prescriptions in the main dispensary as well.  She is an accurate and efficient technician, able to jump into any role that is asked of her.

Outside of pharmacy, Helen is a dedicated wife and mother who enjoys spending time with her family; husband – Frank, and three children – Devon, Michael, and Daniel.  Helen’s hobbies include running, baking, reading, and gardening of both flowers and vegetables.  Helen is one of the most positive and upbeat members of the dispensary.  So much so that if you don’t pay attention, you may miss her expert skills in the art of sarcasm.  So beware, she may be smiling at you and saying that “Well, isn’t that special” but you may not know if she means it’s special or if she means it’s “special”.  You know what I mean?!?

Lorraine Flynn
Pharmacy Technician

Mother of three.  Joined Lorraine’s Pharmacy in 2002 as a full time pharmacy technician.  She is a technician who has a knack for prioritizing the day’s events and keeping the pharmacists on their toes so that they serve the right customer in the right order.  Besides keeping the show running, Lorraine has a background in herbal therapies through her previous work at St. Francis Herb Farm, which proves invaluable in addressing customer needs and questions on herbal products. 

Outside of pharmacy, Lorraine is a dedicated wife and mother who enjoys spending time with her family; husband – Pat, three children – Dawn, Patrick, and Erin, as well as her grandchildren, Olivia and Kayla.  Lorraine’s hobbies include cooking, camping, wine making, and crafts.

Margaret Fraser
Assistant Dispensary Manager

Joined Lorraine’s Pharmacy in 2002 as a full time pharmacy technician.  In 2007, Margaret was promoted to the position of Assistant Dispensary Manager and is responsible for helping Yvonne coordinate the day-to-day operations in the dispensary.  Margaret is also in charge of Inventory Management for the dispensary; which is a job unto itself for such a busy retail pharmacy.  On top of all this she still manages to find time to process and prepare a significant portion of the prescriptions in a day.  She is a very customer-oriented technician with a knack for explaining prescription-processing issues to customers; which is an asset considering the multitude of insurance plans today.

Outside of pharmacy, Margaret enjoys spending time with her two pooches Belfour and Emery.  Margaret also enjoys writing, snowboarding, movies, reading, and, of course, playing air hockey.  Margaret says her goals for the future are to have 10 kids and become Prime Minister, but we predict she will start a revolution against moving companies that never show up with your stuff!

Kim Herron
Pharmacy Technician

Rejoined Lorraine’s Pharmacy in 2004 after working at Wal Mart pharmacy in Pembroke prior to that.  Kim first got started with Lorraine’s as a high school co-op student and liked working here so much that she just had to come back!  Kim has specialized in the dispensary as one of two nursing home technicians where she processes and prepares blister-packed medications for the local nursing home, The Valley Manor.  As well, she prepares blister packaged medications for some of the residents of the Water Tower Lodge as well as other groups in the community with special medication needs.  Kim also processes and trouble-shoots prescriptions in the main dispensary as well.  She is an accurate and efficient technician, able to jump into any role that is asked of her.

Outside of pharmacy, Kim enjoys spending time with her boyfriend Andy.  She also enjoys camping, fishing, shopping, and painting.  Kim has fit in very well at Lorraine’s Pharmacy where she is the junior member of the “Addicted To Chocolate” club, with Joyce and Maureen as president and vice-president of the club, respectively!

Charlotte Beanish
Pharmacy Technician

Mother of three.  Rejoined Lorraine’s Pharmacy in 2005 after working at National Health Centre Pharmacy in Waterloo for the previous two years.  Prior to that, Charlotte was actually a Technician at Lorraine’s Pharmacy since 1979.  Just like Kim, Charlotte liked working at Lorraine’s Pharmacy so much that she just had to come back!  In the dispensary, Charlotte is responsible for blister packing meds for the Valley Manor, as well as regular prescription processing and preparation.  She is quite an asset to the pharmacy as she is our only Polish speaking technician which proves very useful for many of our clientele.

Outside of pharmacy, Charlotte enjoys spending time with her three daughters; Laurie Anne, Jennifer, and Krista Lynn as well as her grandchildren Finn and Harrison.  She also enjoys walking, reading, music, and most of all surfing (the internet that is!).

Lauren Manion
Pharmacy Technician

Joined Lorraine’s Pharmacy in 2001 as a student cashier and quickly moved into the dispensary as a student technician due to her strong work ethic and exceptional problem solving skills.  Currently, Lauren returns to Lorraine’s Pharmacy each summer between terms at The University of Ottawa to help fill in the many staffing gaps created by the busy summer season as well as by staff taking holidays.  Her regular duties involve prescription processing and preparation.  More importantly, in the last couple of years Lauren has become Yvonne’s right hand in the compounding laboratory where she helps keep the lab afloat when the compounded prescription volumes go way up in the summer.  As well, Lauren has taken a keen interest in diabetes education.  She trains patients on the proper use of blood glucose meters, as well as offering general assistance to our diabetic patients.  Without a doubt, Lauren is a very important part of the Lorraine’s Pharmacy team despite only being here for the spring/summer months. 

Her experience at our pharmacy has obviously made an impression on Lauren since she has decided to pursue a career as a pharmacist.  She has been accepted into pharmacy school at the University of Waterloo starting in January 2009.  Congrats to Lauren on that!

Outside of pharmacy and university, Lauren enjoys spending time with her friends and family.  She also enjoys doing at least one crossword puzzle per day (wow . . . that’s exciting!), going to the movie theatre at least once a week, and going outside for a walk at least once a month (if it’s not too cold!).  It should also be duly noted that Lauren is a die hard Leaf fan.  Her love of the Toronto Maple Leafs is only matched in magnitude by her hatred of the Ottawa Senators.  This makes for interesting “discussions” with other staff and customers who are passionate Senators fans.  However, Lauren being the brave soul that she is, does not back down on matters as important as hockey.  She has even been known to tell Chris just what she thinks of his beloved Red Wings.  She is a brave soul indeed . . . .

Berenice Klatt
Pharmacy Technician

Mother of three.  Joined Lorraine’s Pharmacy in 2006 as a full time pharmacy technician.  Berenice has quickly moved up in the dispensary and is now processing, preparing, and troubleshooting prescription issues.  Her ability to multi-task has been a great asset in a busy retail pharmacy.

Outside of pharmacy, Berenice enjoys spending time with her husband, Warren, daughters Sarah, April, and Krista and grandchildren, Chloe, Ethan, Damien, and Taylor.  She also enjoys the outdoors, gardening, and shopping.  When asked if she likes to cook or do crafts she says she cooks only because a person has to eat to live and she doesn’t like to make crafts since she prefers to buy them already made; at least she is honest!

 

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